Return & Refund Policy

At Coffee Olla, we want to help you enjoy delicious, café-style coffee at home with less time, effort, and mess. We stand behind our products and recommend trying your Coffee Olla concentrate consistently for at least 14 days before deciding whether it is right for you.

If you are not satisfied with your purchase after trying it for at least 14 days, you may request a return under our 60-Day Money-Back Guarantee. To get started, contact us at coffeeolla@gmail.com.

Order Changes and Cancellations

Requests to change or cancel an order must be submitted within 24 hours of placing the order.

After this 24-hour period, we cannot guarantee that changes or cancellations can be accommodated because your order may have already entered processing or been shipped.

If your cancellation request is approved, we will issue your refund to your original payment method within seven business days. Your bank or payment provider may require additional time to post the funds to your account.

60-Day Money-Back Guarantee

We are confident in the Coffee Olla experience, and we encourage you to try your product for at least 14 days before requesting a return.

If you are still unsatisfied, you may request a return after the initial 14-day trial period and within 60 calendar days of receiving your order.

Original shipping charges, expedited shipping fees, and other delivery-related charges are nonrefundable unless otherwise required by applicable law.

To request a return, complete the form on our Contact Us page or email us directly at coffeeolla@gmail.com.

Please include the following information so we can assist you faster:

• Your order number

• The full name used to place the order

• The email address used at checkout

• The reason for your return request

Do not send a product back before contacting us. Our support team will review your request and provide return instructions, including information about any applicable return-shipping costs.

Once an approved return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method.

Damaged or Defective Items

We take care when preparing and packaging every Coffee Olla order. An item is considered damaged if the product is physically broken, leaking, defective, or otherwise unusable when delivered.

Minor cosmetic damage to the outer shipping packaging—such as dents, creases, or scuffs—does not qualify as product damage when the product inside remains sealed, intact, and usable.

If your order arrives damaged or defective, email coffeeolla@gmail.com within 72 hours of delivery. Please include:

• Your order number

• A description of the problem

• Clear photographs of the damaged product and its packaging

We will review the information provided and determine whether the item qualifies for a replacement at no additional cost.

We do not provide refunds or replacements for damage caused after delivery by improper storage, misuse, accidents, ordinary wear and tear, or failure to follow the product’s instructions.

Shipping and Delivery

We work to process and deliver orders within the estimated timeframes shown on our website. However, delivery dates are estimates and may be affected by circumstances outside our direct control, including carrier disruptions, customs processing, severe weather, incorrect addresses, or other transportation delays.

If your tracking information shows a delay or delivery problem, please contact the shipping carrier first. You may also email us at coffeeolla@gmail.com, and we will help review the available tracking information and determine the appropriate next steps.

Any responsibility for a lost, stolen, damaged, or delayed shipment will be handled according to the circumstances of the order, carrier policies, and applicable consumer laws.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, email coffeeolla@gmail.com within 24 hours of placing your order. We will do our best to update the address, but changes cannot be guaranteed once an order has entered processing or has been shipped.

If an order cannot be delivered because the shipping information provided at checkout was incorrect or incomplete—and we were not notified within the 24-hour change window—Coffee Olla may be unable to provide a complimentary replacement or refund.

If a package is returned to us as undeliverable, please contact our support team to discuss the available reshipment or refund options and any applicable shipping charges.

Changes to This Policy

Coffee Olla reserves the right to update or modify this Return & Refund Policy at any time. Changes will take effect when the revised policy is published on our website and will not alter the terms that applied to an order at the time it was placed, except where required by law.

By purchasing from Coffee Olla, you acknowledge that you have reviewed and accepted the Return & Refund Policy in effect at the time of your purchase.

Contact Us

For questions about a return, refund, cancellation, damaged product, or delivery, contact us at:

Email: coffeeolla@gmail.com