Subscription Policy
Olla Subscribe & Save Terms
These terms apply when you choose Subscribe & Save on coffeeolla.com. Olla is operated in Indio, California ("Olla," "we," "us").
1. How your subscription works
When you choose Subscribe & Save, you agree to receive the Olla Coffee Concentrate bottles and flavors you selected automatically every month, and we'll charge your saved payment method each time an order ships. Your subscription renews every month until you cancel.
2. Pricing
Your first order is charged at the subscription price shown on the product page when you checked out. If you ordered 2, 3, or 4 bottles, your first order includes the bundle discount for that number of bottles:
| Bottles | First order (per bottle) | First order total |
|---|---|---|
| 1 | $21.21 | $21.21 |
| 2 | $19.62 | $39.24 |
| 3 | $19.09 | $57.27 |
| 4 | $18.03 | $72.12 |
Your monthly renewal orders are charged at 15% off our regular price of $24.95 per bottle ($21.21 per bottle), plus any applicable tax and shipping:
| Bottles per delivery | Renewal total |
|---|---|
| 1 | $21.21 |
| 2 | $42.42 |
| 3 | $63.63 |
| 4 | $84.84 |
[Replace this table if Appstle carries the bundle discount into renewals. If it does, your renewal totals equal the first-order totals.]
Prices shown don't include tax. Shipping is [free on all subscription orders / free on orders of 2+ bottles / calculated at checkout].
3. Free gifts
Any free gifts included with your first order (such as a recipe eBook, spoon, milk frother, or tumbler) are first-order only. They aren't included in renewal shipments. [Delete this section if gifts aren't currently offered.]
4. Billing and renewal dates
Your next order is charged and processed about 1 month after your previous order, on your scheduled renewal date. You can see your next renewal date and amount anytime in your account. If a payment fails, we may retry the charge and will email you. If we still can't process payment, we'll pause your subscription until you update your payment method.
5. Managing your subscription
From your account at [coffeeolla.com/account, or the Appstle customer portal link], you can:
-
Change flavors or the number of bottles
-
Skip an upcoming delivery
-
Change your next renewal date [if your Appstle portal allows this]
-
Update your payment method and shipping address
-
Cancel your subscription
Changes made before your next renewal date apply to that order. Changes made after an order has been charged apply to the following order.
6. How to cancel
You can cancel anytime, online, without calling or emailing us:
-
Log in at [coffeeolla.com/account].
-
Go to Manage subscription.
-
Click Cancel subscription.
You can also email [thecoffeeolla@gmail.com] with the subject line "Cancel my subscription." No other information is needed beyond the email address on your order.
Cancel before your next renewal date to avoid being charged for that order. If an order has already been charged when you cancel, that order will ship, and no further orders will be charged. We'll send a confirmation email once your cancellation is processed.
7. Order confirmation
After you subscribe, we'll email you a confirmation that includes these terms, your renewal price, and how to cancel.
8. Price or term changes
If we change the price or terms of your subscription, we'll email you at least ** days** before the change takes effect. You can cancel before then if you don't want to continue.
9. Returns and guarantee
Your first order is covered by our [guarantee name and length, e.g. "30-day money-back guarantee"]. [Describe exactly how customers request a refund, whether opened bottles qualify, and whether the guarantee applies to renewal orders.]
10. Contact us
Questions about your subscription? Email [thecoffeeolla@gmail.com] and we'll respond within [1–2 business days].